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Always Fly

24/7/365 availability so your flight operation is never interrupted. Active duty desk, our own crew and loaner equipment while yours is repaired.

Always Fly sequenceThe six steps of the service, from alert to ticket closure, and the final split between closing on site and workshop repair with a loaner unit.1Alertat any hourthe client detects the fault2Responseunder one minutethe duty desk opens the ticket3Dispatchtwo-person crewthe equipped pickup leaves4Interventioncones and signagework at the enclosure5Sign-offtest flightclient and base notified6Closurereturn to baseticket closedClosed on siterepaired at the enclosurethe cycle ends hereWorkshop repairloaner unit stays 10 to 15 daysthe enclosure is never down
Always Fly sequenceThe six steps of the service, from alert to ticket closure, and the final split between closing on site and workshop repair with a loaner unit.1Alertat any hourthe client detects the fault2Responseunder one minutethe duty desk opens the ticket3Dispatchtwo-person crewthe equipped pickup leaves4Interventioncones and signagework at the enclosure5Sign-offtest flightclient and base notified6Closurereturn to baseticket closedClosed on siterepaired at the enclosurethe cycle ends hereWorkshop repairloaner unit stays 10 to 15 daysthe enclosure is never down

Always Fly is not a repair subscription. It is the guarantee that the enclosure will be back in service, whatever has failed.

When an alert comes in, the duty desk opens the ticket and dispatches a two-person crew with the pickup already loaded. If the fault is resolved on site, the cycle ends there. If the unit has to go to the workshop, a loaner takes its place.

The enclosure is never left down.

What it includes

  • Active duty desk, 24/7/365

    Two operators on shift, every day of the year. The alert comes in by phone, email or mobile — whichever you have at hand.

  • Answered in under a minute

    The time between the alert coming in and the duty desk answering it.

  • Our own crew

    Two people with a fully equipped 4×4 pickup: spare drone and dock, tools, fire extinguisher, satellite antenna and laptop.

  • Loaner equipment for 10 to 15 days

    If the unit goes to the workshop, a replacement is left installed and operational.

  • Traceable service ticket

    Every intervention is opened under a number and closed under the same one. The record covers the enclosure, the unit, the fault and the resolution.

  • Sign-off verified from both ends

    Our crew verifies on site and your pilot flies the unit from wherever they are. No one leaves until both confirm.

Industries

  • Oil & Gas
  • Energy
  • Mining
  • Security
  • Public sector

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